{"id":61596,"date":"2023-07-13T08:00:34","date_gmt":"2023-07-13T13:00:34","guid":{"rendered":"https:\/\/ikono.co\/?p=61596"},"modified":"2025-10-02T11:53:49","modified_gmt":"2025-10-02T16:53:49","slug":"5-clases-de-chatbots-para-una-gran-experiencia-del-cliente","status":"publish","type":"post","link":"https:\/\/ikono.co\/en_us\/5-clases-de-chatbots-para-una-gran-experiencia-del-cliente\/","title":{"rendered":"5 types of chatbots for a great customer experience"},"content":{"rendered":"<div data-elementor-type=\"wp-post\" data-elementor-id=\"61596\" class=\"elementor elementor-61596\" data-elementor-post-type=\"post\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b5c473e e-con-full e-flex e-con e-parent\" data-id=\"b5c473e\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-ca5b603 e-con-full e-flex e-con e-child\" data-id=\"ca5b603\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-8c3753c e-grid e-con-full e-con e-child\" data-id=\"8c3753c\" data-element_type=\"container\">\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-bca9796 e-flex e-con-boxed e-con e-parent\" data-id=\"bca9796\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-586ba3c e-grid e-con-full e-con e-child\" data-id=\"586ba3c\" data-element_type=\"container\">\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-858cf6f e-flex e-con-boxed e-con e-parent\" data-id=\"858cf6f\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-396ee72 e-flex e-con-boxed e-con e-parent\" data-id=\"396ee72\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-70fa5f7 e-flex e-con-boxed e-con e-parent\" data-id=\"70fa5f7\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-58dc3bb e-con-full e-flex e-con e-child\" data-id=\"58dc3bb\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-b25860c e-grid e-con-full e-con e-child\" data-id=\"b25860c\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8a81d28 elementor-align-center elementor-widget elementor-widget-post-info\" data-id=\"8a81d28\" data-element_type=\"widget\" data-widget_type=\"post-info.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-inline-items elementor-icon-list-items elementor-post-info\">\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-repeater-item-6a50c64 elementor-inline-item\" itemprop=\"about\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text elementor-post-info__item elementor-post-info__item--type-terms\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-post-info__terms-list\">\n\t\t\t\t<a href=\"https:\/\/ikono.co\/en_us\/category\/chat-center\/\" class=\"elementor-post-info__terms-list-item\">Chat Center<\/a>, <a href=\"https:\/\/ikono.co\/en_us\/category\/comunicacion\/\" class=\"elementor-post-info__terms-list-item\">Communication<\/a>, <a href=\"https:\/\/ikono.co\/en_us\/category\/experiencia_clientes\/\" class=\"elementor-post-info__terms-list-item\">Customer Experience<\/a>, <a href=\"https:\/\/ikono.co\/en_us\/category\/innovacion\/\" class=\"elementor-post-info__terms-list-item\">Innovation<\/a>, <a href=\"https:\/\/ikono.co\/en_us\/category\/marketing\/\" class=\"elementor-post-info__terms-list-item\">Marketing<\/a>, <a href=\"https:\/\/ikono.co\/en_us\/category\/servicio_al_cliente\/\" class=\"elementor-post-info__terms-list-item\">Customer service<\/a>, <a href=\"https:\/\/ikono.co\/en_us\/category\/tecnologia\/\" class=\"elementor-post-info__terms-list-item\">Technology<\/a>\t\t\t\t<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3f48174 elementor-widget elementor-widget-heading\" data-id=\"3f48174\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">5 types of chatbots for a great customer experience<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cc0831c elementor-align-center elementor-widget elementor-widget-post-info\" data-id=\"cc0831c\" data-element_type=\"widget\" data-widget_type=\"post-info.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-inline-items elementor-icon-list-items elementor-post-info\">\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-repeater-item-a6d8be4 elementor-inline-item\" itemprop=\"author\">\n\t\t\t\t\t\t<a href=\"https:\/\/ikono.co\/en_us\/author\/mercadeo\/\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-far-user-circle\" viewbox=\"0 0 496 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M248 104c-53 0-96 43-96 96s43 96 96 96 96-43 96-96-43-96-96-96zm0 144c-26.5 0-48-21.5-48-48s21.5-48 48-48 48 21.5 48 48-21.5 48-48 48zm0-240C111 8 0 119 0 256s111 248 248 248 248-111 248-248S385 8 248 8zm0 448c-49.7 0-95.1-18.3-130.1-48.4 14.9-23 40.4-38.6 69.6-39.5 20.8 6.4 40.6 9.6 60.5 9.6s39.7-3.1 60.5-9.6c29.2 1 54.7 16.5 69.6 39.5-35 30.1-80.4 48.4-130.1 48.4zm162.7-84.1c-24.4-31.4-62.1-51.9-105.1-51.9-10.2 0-26 9.6-57.6 9.6-31.5 0-47.4-9.6-57.6-9.6-42.9 0-80.6 20.5-105.1 51.9C61.9 339.2 48 299.2 48 256c0-110.3 89.7-200 200-200s200 89.7 200 200c0 43.2-13.9 83.2-37.3 115.9z\"><\/path><\/svg>\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text elementor-post-info__item elementor-post-info__item--type-author\">\n\t\t\t\t\t\t\t\t\t\tiKono Communications\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t<\/li>\n\t\t\t\t<li class=\"elementor-icon-list-item elementor-repeater-item-925e1ff elementor-inline-item\" itemprop=\"datePublished\">\n\t\t\t\t\t\t<a href=\"https:\/\/ikono.co\/en_us\/2023\/07\/13\/\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-calendar\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M12 192h424c6.6 0 12 5.4 12 12v260c0 26.5-21.5 48-48 48H48c-26.5 0-48-21.5-48-48V204c0-6.6 5.4-12 12-12zm436-44v-36c0-26.5-21.5-48-48-48h-48V12c0-6.6-5.4-12-12-12h-40c-6.6 0-12 5.4-12 12v52H160V12c0-6.6-5.4-12-12-12h-40c-6.6 0-12 5.4-12 12v52H48C21.5 64 0 85.5 0 112v36c0 6.6 5.4 12 12 12h424c6.6 0 12-5.4 12-12z\"><\/path><\/svg>\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text elementor-post-info__item elementor-post-info__item--type-date\">\n\t\t\t\t\t\t\t\t\t\t<time>July 13, 2023<\/time>\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t<\/li>\n\t\t\t\t<li class=\"elementor-icon-list-item elementor-repeater-item-f92a6f7 elementor-inline-item\" itemprop=\"about\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-tags\" viewbox=\"0 0 640 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M497.941 225.941L286.059 14.059A48 48 0 0 0 252.118 0H48C21.49 0 0 21.49 0 48v204.118a48 48 0 0 0 14.059 33.941l211.882 211.882c18.744 18.745 49.136 18.746 67.882 0l204.118-204.118c18.745-18.745 18.745-49.137 0-67.882zM112 160c-26.51 0-48-21.49-48-48s21.49-48 48-48 48 21.49 48 48-21.49 48-48 48zm513.941 133.823L421.823 497.941c-18.745 18.745-49.137 18.745-67.882 0l-.36-.36L527.64 323.522c16.999-16.999 26.36-39.6 26.36-63.64s-9.362-46.641-26.36-63.64L331.397 0h48.721a48 48 0 0 1 33.941 14.059l211.882 211.882c18.745 18.745 18.745 49.137 0 67.882z\"><\/path><\/svg>\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text elementor-post-info__item elementor-post-info__item--type-terms\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-post-info__terms-list\">\n\t\t\t\t<a href=\"https:\/\/ikono.co\/en_us\/tag\/call-center\/\" class=\"elementor-post-info__terms-list-item\">Call Center<\/a>, <a href=\"https:\/\/ikono.co\/en_us\/tag\/servicio-al-cliente\/\" class=\"elementor-post-info__terms-list-item\">Customer service<\/a>\t\t\t\t<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5ba2e20 e-flex e-con-boxed e-con e-parent\" data-id=\"5ba2e20\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-d440a5f e-con-full e-flex e-con e-child\" data-id=\"d440a5f\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-2d3cf11 e-con-full e-flex e-con e-child\" data-id=\"2d3cf11\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-ac5e74a e-con-full e-flex e-con e-child\" data-id=\"ac5e74a\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f2a1f4e elementor-widget elementor-widget-shortcode\" data-id=\"f2a1f4e\" data-element_type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\"><div class=\"pvc_clear\"><\/div><p id=\"pvc_stats_61596\" class=\"pvc_stats all  pvc_load_by_ajax_update\" data-element-id=\"61596\" style=\"\"><i class=\"pvc-stats-icon medium\" aria-hidden=\"true\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" version=\"1.0\" viewbox=\"0 0 502 315\" preserveaspectratio=\"xMidYMid meet\"><g transform=\"translate(0,332) scale(0.1,-0.1)\" fill=\"\" stroke=\"none\"><path d=\"M2394 3279 l-29 -30 -3 -207 c-2 -182 0 -211 15 -242 39 -76 157 -76 196 0 15 31 17 60 15 243 l-3 209 -33 29 c-26 23 -41 29 -80 29 -41 0 -53 -5 -78 -31z\"\/><path d=\"M3085 3251 c-45 -19 -58 -50 -96 -229 -47 -217 -49 -260 -13 -295 52 -53 146 -42 177 20 16 31 87 366 87 410 0 70 -86 122 -155 94z\"\/><path d=\"M1751 3234 c-13 -9 -29 -31 -37 -50 -12 -29 -10 -49 21 -204 19 -94 39 -189 45 -210 14 -50 54 -80 110 -80 34 0 48 6 76 34 21 21 34 44 34 59 0 14 -18 113 -40 219 -37 178 -43 195 -70 221 -36 32 -101 37 -139 11z\"\/><path d=\"M1163 3073 c-36 -7 -73 -59 -73 -102 0 -56 133 -378 171 -413 34 -32 83 -37 129 -13 70 36 67 87 -16 290 -86 209 -89 214 -129 231 -35 14 -42 15 -82 7z\"\/><path d=\"M3689 3066 c-15 -9 -33 -30 -42 -48 -48 -103 -147 -355 -147 -375 0 -98 131 -148 192 -74 13 15 57 108 97 206 80 196 84 226 37 273 -30 30 -99 39 -137 18z\"\/><path d=\"M583 2784 c-38 -19 -67 -74 -58 -113 9 -42 211 -354 242 -373 16 -10 45 -18 66 -18 51 0 107 52 107 100 0 39 -1 41 -124 234 -80 126 -108 162 -133 173 -41 17 -61 16 -100 -3z\"\/><path d=\"M4250 2784 c-14 -9 -74 -91 -133 -183 -95 -150 -107 -173 -107 -213 0 -55 33 -94 87 -104 67 -13 90 8 211 198 130 202 137 225 78 284 -27 27 -42 34 -72 34 -22 0 -50 -8 -64 -16z\"\/><path d=\"M2275 2693 c-553 -48 -1095 -270 -1585 -649 -135 -104 -459 -423 -483 -476 -23 -49 -22 -139 2 -186 73 -142 361 -457 571 -626 285 -228 642 -407 990 -497 242 -63 336 -73 660 -74 310 0 370 5 595 52 535 111 1045 392 1455 803 122 121 250 273 275 326 19 41 19 137 0 174 -41 79 -309 363 -465 492 -447 370 -946 591 -1479 653 -113 14 -422 18 -536 8z m395 -428 c171 -34 330 -124 456 -258 112 -119 167 -219 211 -378 27 -96 24 -300 -5 -401 -72 -255 -236 -447 -474 -557 -132 -62 -201 -76 -368 -76 -167 0 -236 14 -368 76 -213 98 -373 271 -451 485 -162 444 86 934 547 1084 153 49 292 57 452 25z m909 -232 c222 -123 408 -262 593 -441 76 -74 138 -139 138 -144 0 -16 -233 -242 -330 -319 -155 -123 -309 -223 -461 -299 l-81 -41 32 46 c18 26 49 83 70 128 143 306 141 649 -6 957 -25 52 -61 116 -79 142 l-34 47 45 -20 c26 -10 76 -36 113 -56z m-2057 25 c-40 -58 -105 -190 -130 -263 -110 -324 -59 -707 132 -981 25 -35 42 -64 37 -64 -19 0 -241 119 -326 174 -188 122 -406 314 -532 468 l-58 71 108 103 c185 178 428 349 672 473 66 33 121 60 123 61 2 0 -10 -19 -26 -42z\"\/><path d=\"M2375 1950 c-198 -44 -350 -190 -395 -379 -18 -76 -8 -221 19 -290 114 -284 457 -406 731 -260 98 52 188 154 231 260 27 69 37 214 19 290 -38 163 -166 304 -326 360 -67 23 -215 33 -279 19z\"\/><\/g><\/svg><\/i> <img decoding=\"async\" width=\"16\" height=\"16\" alt=\"Loading\" src=\"https:\/\/ikono.co\/wp-content\/plugins\/page-views-count\/ajax-loader-2x.gif\" border=\"0\" \/><\/p><div class=\"pvc_clear\"><\/div><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a65a89a e-flex e-con-boxed e-con e-parent\" data-id=\"a65a89a\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-ee0d03b e-con-full e-flex e-con e-child\" data-id=\"ee0d03b\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-cfa0b40 elementor-widget elementor-widget-text-editor\" data-id=\"cfa0b40\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>People use chatbots for a variety of reasons, with productivity being the primary motivator. But what kind of bot do you need? They come in many shapes and sizes, and to be successful, you need to consider where to deploy a bot and what type. What do you want to achieve with the bot? In this guide, we&#039;ll walk you through some of the most successful chatbot examples from our global clients and show you how you can use them to improve the customer experience.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7088528 e-flex e-con-boxed e-con e-parent\" data-id=\"7088528\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-d446f81 e-con-full e-flex e-con e-child\" data-id=\"d446f81\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-983d567 elementor-widget elementor-widget-image\" data-id=\"983d567\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"800\" height=\"534\" src=\"https:\/\/ikono.co\/wp-content\/uploads\/bot-clases-1024x684.png\" class=\"attachment-large size-large wp-image-61598\" alt=\"Chatbot\" srcset=\"https:\/\/ikono.co\/wp-content\/uploads\/bot-clases-1024x684.png 1024w, https:\/\/ikono.co\/wp-content\/uploads\/bot-clases-300x200.png 300w, https:\/\/ikono.co\/wp-content\/uploads\/bot-clases-768x513.png 768w, https:\/\/ikono.co\/wp-content\/uploads\/bot-clases-1536x1025.png 1536w, https:\/\/ikono.co\/wp-content\/uploads\/bot-clases.png 2000w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5725d06 e-flex e-con-boxed e-con e-parent\" data-id=\"5725d06\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-003616a e-con-full e-flex e-con e-child\" data-id=\"003616a\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-138e668 elementor-widget elementor-widget-text-editor\" data-id=\"138e668\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2>1. FAQ Chatbot<\/h2>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9334e9b e-flex e-con-boxed e-con e-parent\" data-id=\"9334e9b\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-313b9f0 e-con-full e-flex e-con e-child\" data-id=\"313b9f0\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8458844 elementor-widget elementor-widget-text-editor\" data-id=\"8458844\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>A FAQ (frequently asked questions) chatbot can be used to automate responses to some of the most common questions your organization may have. These types of questions can be a significant burden on your customer service team and often involve repetitive copy-and-paste responses that a machine can handle more easily and efficiently.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-04b59ea e-flex e-con-boxed e-con e-parent\" data-id=\"04b59ea\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-dcde721 e-con-full e-flex e-con e-child\" data-id=\"dcde721\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d685941 elementor-widget elementor-widget-text-editor\" data-id=\"d685941\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>FAQ chatbots are effective because they allow customers to quickly access the information they need without having to scroll through pages and pages of FAQs. Not only do they allow customers to self-service and access answers to their questions without human interaction, but they also allow you to offer 24\/7 customer service without increasing your staff overhead.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f47a317 e-flex e-con-boxed e-con e-parent\" data-id=\"f47a317\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-93f3bc7 e-con-full e-flex e-con e-child\" data-id=\"93f3bc7\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-591d587 elementor-widget elementor-widget-text-editor\" data-id=\"591d587\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Chatbots that answer frequently asked questions can take the form of AI or scripted chatbots, although scripted chatbots are more common in customer service and marketing environments. Scripted bots can conduct simple conversations with customers based on a predefined script. <br \/><br \/>When a user submits a customer service inquiry, the bot can respond with a predefined answer based on its script. Like other types of chatbots, the FAQ variant can forward a query to a human agent if it can&#039;t resolve it to the customer&#039;s satisfaction.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-43f59e6 e-flex e-con-boxed e-con e-parent\" data-id=\"43f59e6\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-4cb61cc e-con-full e-flex e-con e-child\" data-id=\"4cb61cc\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7325e2f elementor-widget elementor-widget-text-editor\" data-id=\"7325e2f\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>With more advanced AI chatbot technology, you can create a dynamic FAQ module, where new frequently asked questions are dynamically displayed, with the best possible answer available. As a bot, it can determine answers to more complex questions based on the question format and the information your organization has available. For example, customers can phrase the question in any way, and the bot will search for the best answer across all connected databases (whether the website, your catalog, or previously asked questions). It can recognize questions based on entities and intent.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ed625db e-flex e-con-boxed e-con e-parent\" data-id=\"ed625db\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-e45ecd0 e-con-full e-flex e-con e-child\" data-id=\"e45ecd0\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-416d3e9 elementor-widget elementor-widget-text-editor\" data-id=\"416d3e9\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2>Advantages of a FAQ chatbot<\/h2>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a240264 e-flex e-con-boxed e-con e-parent\" data-id=\"a240264\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-9c4d499 e-con-full e-flex e-con e-child\" data-id=\"9c4d499\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d6ada5d elementor-widget elementor-widget-text-editor\" data-id=\"d6ada5d\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>FAQ chatbots save customers valuable time by avoiding hours on hold or spending a large portion of their day browsing FAQ pages. Allowing your customers to self-serve has two main advantages:<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-19278e0 e-flex e-con-boxed e-con e-parent\" data-id=\"19278e0\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-919b0c7 e-con-full e-flex e-con e-child\" data-id=\"919b0c7\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d04d3ab elementor-widget elementor-widget-text-editor\" data-id=\"d04d3ab\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>This means your customer service team can focus on providing quality service, rather than dealing with repetitive inquiries, which means they can take time off outside of business hours.<br \/><br \/>Customers can get the information they need with minimal effort and without having to speak to a customer service agent, which can be intimidating for some.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ccdabec e-flex e-con-boxed e-con e-parent\" data-id=\"ccdabec\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-b3af980 e-con-full e-flex e-con e-child\" data-id=\"b3af980\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0f5792e elementor-widget elementor-widget-text-editor\" data-id=\"0f5792e\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2>Types of FAQ chatbots<\/h2>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-af583d8 e-flex e-con-boxed e-con e-parent\" data-id=\"af583d8\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-5ae164b e-con-full e-flex e-con e-child\" data-id=\"5ae164b\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-961bf8c elementor-widget elementor-widget-text-editor\" data-id=\"961bf8c\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4>1. Verification chatbot<\/h4>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-fe8b734 e-flex e-con-boxed e-con e-parent\" data-id=\"fe8b734\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-51f44b5 e-con-full e-flex e-con e-child\" data-id=\"51f44b5\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-379e653 elementor-widget elementor-widget-text-editor\" data-id=\"379e653\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Verification chatbots are a simple and secure way to verify customer identity, allowing them to access and update their information online without having to contact customer service teams directly. These verification chatbots allow customers to securely correct payment or contact information, protecting them from fraudulent access.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-23ed65c e-flex e-con-boxed e-con e-parent\" data-id=\"23ed65c\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-ba5a879 e-con-full e-flex e-con e-child\" data-id=\"ba5a879\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d0a6309 elementor-widget elementor-widget-text-editor\" data-id=\"d0a6309\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>These types of bots can make life easier for your customer service team.<\/p><p>If, for example, you need to verify a customer&#039;s identity before connecting them with a live agent to discuss sensitive account details, a verification chatbot can provide a layer of security without requiring customer service to spend time answering a series of security questions.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-8a27f25 e-flex e-con-boxed e-con e-parent\" data-id=\"8a27f25\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-b7246e9 e-con-full e-flex e-con e-child\" data-id=\"b7246e9\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3d38640 elementor-widget elementor-widget-text-editor\" data-id=\"3d38640\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Verification chatbots are especially useful when financial information needs to be disclosed.<\/p><p>For example, to update payment details for standing orders, correct financial information, or apply for a financial product online. Using technologies like two-factor authentication (2FA), your chatbot can securely identify customers using their mobile numbers. It&#039;s easy to use: the customer is sent a code via SMS or voice\u2014possibly after being asked a security question for added protection\u2014and is asked to enter it into the chatbot to verify their identity.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b724159 e-flex e-con-boxed e-con e-parent\" data-id=\"b724159\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-e77d22c e-con-full e-flex e-con e-child\" data-id=\"e77d22c\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-047d2ca elementor-widget elementor-widget-text-editor\" data-id=\"047d2ca\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h5>Advantages of a verification chatbot<\/h5>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-40cd42a e-flex e-con-boxed e-con e-parent\" data-id=\"40cd42a\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-ed48fa9 e-con-full e-flex e-con e-child\" data-id=\"ed48fa9\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-79196da elementor-widget elementor-widget-text-editor\" data-id=\"79196da\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li>Verification-focused chatbots offer organizations and customers a secure form of self-service.<br \/><br \/><\/li><li>Customers can share sensitive information without human interference. Many people prefer this and give more honest answers to a machine.<br \/><br \/><\/li><li>Customers can securely update their data.<br \/><br \/><\/li><li>Organizations can quickly verify customers, saving customer service agents time.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d1a7581 e-flex e-con-boxed e-con e-parent\" data-id=\"d1a7581\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-e7d33c6 e-con-full e-flex e-con e-child\" data-id=\"e7d33c6\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-cde9fbf elementor-widget elementor-widget-text-editor\" data-id=\"cde9fbf\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4>2. AI Customer Service Chatbot<\/h4>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9375546 e-flex e-con-boxed e-con e-parent\" data-id=\"9375546\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-08ca55c e-con-full e-flex e-con e-child\" data-id=\"08ca55c\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ad39826 elementor-widget elementor-widget-text-editor\" data-id=\"ad39826\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Automating the customer service question-answering process allows your team to use their time more efficiently to provide a better, more consistent experience for your customers. Your customer service chatbot can automatically respond to various queries and even use connected databases to find the answer to more complex questions. With the right data, the bot can be highly personalized. It can tailor responses based on known customer data and even make recommendations based on their preferences.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-08d7fd0 e-flex e-con-boxed e-con e-parent\" data-id=\"08d7fd0\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-1dce218 e-con-full e-flex e-con e-child\" data-id=\"1dce218\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1cec401 elementor-widget elementor-widget-text-editor\" data-id=\"1cec401\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Additionally, advanced AI chatbots combine machine learning and Natural Language Processing (NLP) and work based on context, not just keywords. This means your chatbot can infer the intent of responses, making it seem like the customer is talking to a human and providing exceptional customer service.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-8979a36 e-flex e-con-boxed e-con e-parent\" data-id=\"8979a36\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-553697f e-con-full e-flex e-con e-child\" data-id=\"553697f\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5a94bd0 elementor-widget elementor-widget-text-editor\" data-id=\"5a94bd0\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Analytics help you better understand your customers, allowing you to continually optimize your bot. Many organizations begin their automation journey with certain topics in mind, but once they get going, data shows that customers actually ask completely different questions. This data helps optimize not only your bot but also your live service.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7728232 e-flex e-con-boxed e-con e-parent\" data-id=\"7728232\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-db5a33f e-con-full e-flex e-con e-child\" data-id=\"db5a33f\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f9b2a2a elementor-widget elementor-widget-text-editor\" data-id=\"f9b2a2a\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h5>Advantages of a customer service chatbot<\/h5>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-8847898 e-flex e-con-boxed e-con e-parent\" data-id=\"8847898\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-d3cca0f e-con-full e-flex e-con e-child\" data-id=\"d3cca0f\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-709ed45 elementor-widget elementor-widget-text-editor\" data-id=\"709ed45\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>If implemented correctly, a customer service chatbot can save you a lot of time and money. Some of the most important benefits include:<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-8245733 e-flex e-con-boxed e-con e-parent\" data-id=\"8245733\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-301b0c0 e-con-full e-flex e-con e-child\" data-id=\"301b0c0\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-83c48c6 elementor-widget elementor-widget-text-editor\" data-id=\"83c48c6\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li>24\/7 support for your customers with no waiting times.<\/li><li>Faster problem resolution: Even if a handover occurs, agents will already have more data at their disposal.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-bcf5118 e-flex e-con-boxed e-con e-parent\" data-id=\"bcf5118\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-ba247df e-con-full e-flex e-con e-child\" data-id=\"ba247df\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f37a03e elementor-widget elementor-widget-text-editor\" data-id=\"f37a03e\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4>3. Internal knowledge base chatbot<\/h4>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a432210 e-flex e-con-boxed e-con e-parent\" data-id=\"a432210\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-8779474 e-con-full e-flex e-con e-child\" data-id=\"8779474\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a66ded0 elementor-widget elementor-widget-text-editor\" data-id=\"a66ded0\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>An internal knowledge base chatbot allows you to maintain a wealth of internal company information in one place. Not just for your customer service team to access, but for the entire company. This dynamic database can be updated by product experts and customer service agents to always have the best possible answers. This single source of truth is often based on your chatbot&#039;s customer-facing input and will be continuously optimized.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1d7a424 e-flex e-con-boxed e-con e-parent\" data-id=\"1d7a424\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-a8a15cc e-con-full e-flex e-con e-child\" data-id=\"a8a15cc\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6c2c99b elementor-widget elementor-widget-text-editor\" data-id=\"6c2c99b\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>One of the main advantages of an internal knowledge base chatbot is that it can accelerate new employee training and enable newcomers to become more effective more quickly. The secondary effect is that it frees up more experienced employees to focus on quality customer service instead of line management and training.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4047aa5 e-flex e-con-boxed e-con e-parent\" data-id=\"4047aa5\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-7a040c7 e-con-full e-flex e-con e-child\" data-id=\"7a040c7\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e3bd3db elementor-widget elementor-widget-text-editor\" data-id=\"e3bd3db\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>But internal knowledge bases aren&#039;t just for newcomers: experienced colleagues can benefit from the depth of information they provide. It&#039;s virtually impossible for an employee to have all the information they need to do their job at all times, so an internal chatbot is a useful reference tool.<br \/><br \/>Knowledge leakage is also a concern, especially in high-turnover environments like customer service. A dynamic internal knowledge base solves the problem of knowledge retention by keeping vital information accessible to all team members.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-379a21f e-flex e-con-boxed e-con e-parent\" data-id=\"379a21f\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-79d996c e-con-full e-flex e-con e-child\" data-id=\"79d996c\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f900e16 elementor-widget elementor-widget-text-editor\" data-id=\"f900e16\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h5>Advantages of an internal knowledge base chatbot<\/h5>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-00f4579 e-flex e-con-boxed e-con e-parent\" data-id=\"00f4579\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-fa37d07 e-con-full e-flex e-con e-child\" data-id=\"fa37d07\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-51dde15 elementor-widget elementor-widget-text-editor\" data-id=\"51dde15\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>A knowledge base chatbot can help employees in ways humans can&#039;t, providing them with the information they need to do their jobs effectively from day one.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2182610 e-flex e-con-boxed e-con e-parent\" data-id=\"2182610\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-2900444 e-con-full e-flex e-con e-child\" data-id=\"2900444\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-804c2d1 elementor-widget elementor-widget-text-editor\" data-id=\"804c2d1\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li>Increase the effectiveness of new and experienced employees.<\/li><li>Allows teams to quickly find the right answers.<\/li><li>More consistent and unified customer experiences.<br \/><br \/><\/li><\/ul><p><strong>How to use an internal knowledge base chatbot?<\/strong><\/p><p>There are many areas of your business that could benefit from an internal chatbot.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2a7b589 e-flex e-con-boxed e-con e-parent\" data-id=\"2a7b589\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-66afd9f e-con-full e-flex e-con e-child\" data-id=\"66afd9f\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-152e5ab elementor-widget elementor-widget-image\" data-id=\"152e5ab\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"800\" height=\"534\" src=\"https:\/\/ikono.co\/wp-content\/uploads\/bot-clases2-1024x684.png\" class=\"attachment-large size-large wp-image-61599\" alt=\"\" srcset=\"https:\/\/ikono.co\/wp-content\/uploads\/bot-clases2-1024x684.png 1024w, https:\/\/ikono.co\/wp-content\/uploads\/bot-clases2-300x200.png 300w, https:\/\/ikono.co\/wp-content\/uploads\/bot-clases2-768x513.png 768w, https:\/\/ikono.co\/wp-content\/uploads\/bot-clases2-1536x1025.png 1536w, https:\/\/ikono.co\/wp-content\/uploads\/bot-clases2.png 2000w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f8e4ed5 e-flex e-con-boxed e-con e-parent\" data-id=\"f8e4ed5\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-f3ba91c e-con-full e-flex e-con e-child\" data-id=\"f3ba91c\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c0d4079 elementor-widget elementor-widget-text-editor\" data-id=\"c0d4079\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h5>Internal processes<\/h5>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ae5c9f1 e-flex e-con-boxed e-con e-parent\" data-id=\"ae5c9f1\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-6508491 e-con-full e-flex e-con e-child\" data-id=\"6508491\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f229907 elementor-widget elementor-widget-text-editor\" data-id=\"f229907\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Sometimes, chatbot functionality is smarter than some internal systems. A dynamic internal knowledge base can enhance legacy systems. Use it as a single source of truth to break down silos. Improve your employee experience while improving the customer experience. All employees can search for an answer, check if it&#039;s correct, and receive instructions on how to use it in their work\u2014all from a single system. This leads to the best response, in any situation.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6d7d358 e-flex e-con-boxed e-con e-parent\" data-id=\"6d7d358\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-686a7d5 e-con-full e-flex e-con e-child\" data-id=\"686a7d5\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0ea4552 elementor-widget elementor-widget-text-editor\" data-id=\"0ea4552\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h5>Internal processes<\/h5>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-337a8e7 e-flex e-con-boxed e-con e-parent\" data-id=\"337a8e7\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-b01f045 e-con-full e-flex e-con e-child\" data-id=\"b01f045\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e5c45ac elementor-widget elementor-widget-text-editor\" data-id=\"e5c45ac\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Searching for data across multiple systems is a thing of the past: you can find everything in your knowledge base. Make sure your company is up-to-date with and updates your knowledge base content, so your agents and bots always have the best answer available. Both use the same data, leading to a more consistent and unified customer experience.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-dc98814 e-flex e-con-boxed e-con e-parent\" data-id=\"dc98814\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-71d09b2 e-con-full e-flex e-con e-child\" data-id=\"71d09b2\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b437023 elementor-widget elementor-widget-text-editor\" data-id=\"b437023\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4>4. Chatbot for live events<\/h4>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-19de7e1 e-flex e-con-boxed e-con e-parent\" data-id=\"19de7e1\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-788d848 e-con-full e-flex e-con e-child\" data-id=\"788d848\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-251b2c8 elementor-widget elementor-widget-text-editor\" data-id=\"251b2c8\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>A live event chatbot allows customers to get quick answers to their questions before, during, and after a live event. Live event chatbots can quickly and easily answer all types of visitor questions about live events, leaving agents more time to address complex issues or problems.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1613970 e-flex e-con-boxed e-con e-parent\" data-id=\"1613970\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-e4ff76b e-con-full e-flex e-con e-child\" data-id=\"e4ff76b\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9ce75ed elementor-widget elementor-widget-text-editor\" data-id=\"9ce75ed\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>In addition to automatically answering frequently asked questions, an AI-powered chatbot can understand context and recall detailed information to answer broader questions, creating a more conversational experience for consumers. It can use real-time data to provide the best, most personalized answers, such as directing visitors to the stage where it will perform.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a85dd45 e-flex e-con-boxed e-con e-parent\" data-id=\"a85dd45\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-e46e246 e-con-full e-flex e-con e-child\" data-id=\"e46e246\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-628f745 elementor-widget elementor-widget-text-editor\" data-id=\"628f745\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>The chatbot can handle the entire experience, only handing off to customer service agents when a query escalates to a level the chatbot can no longer handle or when the customer requests human assistance.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4594a28 e-flex e-con-boxed e-con e-parent\" data-id=\"4594a28\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-0debf25 e-con-full e-flex e-con e-child\" data-id=\"0debf25\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9cfb27a elementor-widget elementor-widget-text-editor\" data-id=\"9cfb27a\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Event chatbots can serve multiple purposes. Use them for customer service, purely informational, or to enhance the event experience with added entertainment. Create a cohesive experience across marketing, service, and sales.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-05bd609 e-flex e-con-boxed e-con e-parent\" data-id=\"05bd609\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-4658b52 e-con-full e-flex e-con e-child\" data-id=\"4658b52\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f23f696 elementor-widget elementor-widget-text-editor\" data-id=\"f23f696\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h5>Advantages of a chatbot for live events<\/h5>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5b56f64 e-flex e-con-boxed e-con e-parent\" data-id=\"5b56f64\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-c602d3d e-con-full e-flex e-con e-child\" data-id=\"c602d3d\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5610ff9 elementor-widget elementor-widget-text-editor\" data-id=\"5610ff9\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>A chatbot can surprise your visitors before, during, and after the event, offering them exclusive content, offers, entertainment, or notifications to ensure they capture all the event&#039;s must-see attractions. A chatbot can also save you and your visitors a lot of time. With personalized conversations, you can help your visitors and gather feedback instantly, without having to wait until the event is over.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4eac76d e-flex e-con-boxed e-con e-parent\" data-id=\"4eac76d\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-5143f57 e-con-full e-flex e-con e-child\" data-id=\"5143f57\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5394289 elementor-widget elementor-widget-text-editor\" data-id=\"5394289\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>An improved experience benefits your event in the long run, creates a positive sentiment, and encourages your visitors to purchase tickets again.<\/p><p>Save time, effort, and resources. A chatbot helps visitors, taking the work off their plate.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5a757f4 e-flex e-con-boxed e-con e-parent\" data-id=\"5a757f4\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-a73136a e-con-full e-flex e-con e-child\" data-id=\"a73136a\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0ecc93e elementor-widget elementor-widget-text-editor\" data-id=\"0ecc93e\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4>5. Voicebot<\/h4>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1ba1bec e-flex e-con-boxed e-con e-parent\" data-id=\"1ba1bec\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-cc0e9f7 e-con-full e-flex e-con e-child\" data-id=\"cc0e9f7\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4a91d13 elementor-widget elementor-widget-text-editor\" data-id=\"4a91d13\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>A voicebot is a conversational agent that uses artificial intelligence and natural language understanding (NLU) to interpret the intent and meaning of its interlocutor&#039;s speech. This technology is also often referred to as &quot;conversational IVR&quot; (Conversational Interactive Voice Response).<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-350fa60 e-flex e-con-boxed e-con e-parent\" data-id=\"350fa60\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-e728f88 e-con-full e-flex e-con e-child\" data-id=\"e728f88\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-76c3015 elementor-widget elementor-widget-text-editor\" data-id=\"76c3015\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>In simple terms, conversational IVR allows users to interact with a self-service solution with their voice, using everyday language. A voice bot can understand complete sentences and context. It will respond in full sentences, allowing callers to steer the conversation.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d99b99f e-flex e-con-boxed e-con e-parent\" data-id=\"d99b99f\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-2512275 e-con-full e-flex e-con e-child\" data-id=\"2512275\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7b8c4f0 elementor-widget elementor-widget-text-editor\" data-id=\"7b8c4f0\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Unlike traditional IVR, there&#039;s no static menu, and callers don&#039;t have to dial numbers. Conversational IVR offers a faster, smoother, and more personal experience for customers. They can speak to the bot just as they would to a human agent.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6f40e1f e-flex e-con-boxed e-con e-parent\" data-id=\"6f40e1f\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-b5408c6 e-con-full e-flex e-con e-child\" data-id=\"b5408c6\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c838f42 elementor-widget elementor-widget-text-editor\" data-id=\"c838f42\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>As with previous types of chatbots, if the conversation delves into complex territory that requires a response from a human agent, the voice bot can direct the query to the appropriate agent to facilitate a satisfactory response.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-58c9cfd e-flex e-con-boxed e-con e-parent\" data-id=\"58c9cfd\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-8686754 e-con-full e-flex e-con e-child\" data-id=\"8686754\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a9b534e elementor-widget elementor-widget-text-editor\" data-id=\"a9b534e\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h5>Advantages of a chatbot for live events<\/h5>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c114c86 e-flex e-con-boxed e-con e-parent\" data-id=\"c114c86\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-f8a91cf e-con-full e-flex e-con e-child\" data-id=\"f8a91cf\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4b3b78e elementor-widget elementor-widget-text-editor\" data-id=\"4b3b78e\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>The feeling of &quot;I want it all and I want it now&quot; shows no signs of abating. In fact, 98% of customers admit that calling a service center takes too long and actively seek a faster method. Voicebots achieve this, as they are able to simultaneously handle multiple requests, virtually eliminating wait times. Not only is there no wait time, but a voicebot can provide assistance 24\/7.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b435084 e-flex e-con-boxed e-con e-parent\" data-id=\"b435084\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-086b188 e-con-full e-flex e-con e-child\" data-id=\"086b188\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-67c197b elementor-widget elementor-widget-text-editor\" data-id=\"67c197b\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>No wait times; 24\/7 phone support.<br \/>Save time and resources. The bot will help reduce the number of calls between customers and live agents.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-da881b7 e-flex e-con-boxed e-con e-parent\" data-id=\"da881b7\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-3fb3a1c e-con-full e-flex e-con e-child\" data-id=\"3fb3a1c\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c2eddc4 elementor-widget elementor-widget-text-editor\" data-id=\"c2eddc4\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h5>How to use a voice robot?<\/h5>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-67864b7 e-flex e-con-boxed e-con e-parent\" data-id=\"67864b7\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-06b181f e-con-full e-flex e-con e-child\" data-id=\"06b181f\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2d3d069 elementor-widget elementor-widget-text-editor\" data-id=\"2d3d069\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Your voicebot is a brilliant conversational tool that allows your customers to learn more about your business. Here are some of the things it can do:<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9cd117b e-flex e-con-boxed e-con e-parent\" data-id=\"9cd117b\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-0374fba e-con-full e-flex e-con e-child\" data-id=\"0374fba\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-80f6123 elementor-widget elementor-widget-text-editor\" data-id=\"80f6123\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h5>Update customer information<\/h5>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-36d9fa8 e-flex e-con-boxed e-con e-parent\" data-id=\"36d9fa8\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-009a94e e-con-full e-flex e-con e-child\" data-id=\"009a94e\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b40f9d0 elementor-widget elementor-widget-text-editor\" data-id=\"b40f9d0\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>A voicebot is the perfect assistant to help your customers update vital information without having to speak to a human customer service agent. Even better, you won&#039;t have to wait for help. Easily change an address, change the delivery time, or schedule an appointment.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c9f4391 e-flex e-con-boxed e-con e-parent\" data-id=\"c9f4391\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-c67fee9 e-con-full e-flex e-con e-child\" data-id=\"c67fee9\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5948f4a elementor-widget elementor-widget-text-editor\" data-id=\"5948f4a\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h5>Search for information about the company<\/h5>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-edfc442 e-flex e-con-boxed e-con e-parent\" data-id=\"edfc442\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-0641779 e-con-full e-flex e-con e-child\" data-id=\"0641779\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-384be3a elementor-widget elementor-widget-text-editor\" data-id=\"384be3a\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Your voicebot is a helpful tool for customers to find important information about your business: from opening hours to important email and street addresses, your voicebot can ensure customers are well-informed and always enjoy a smooth and responsive customer service experience.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5a2e95a e-flex e-con-boxed e-con e-parent\" data-id=\"5a2e95a\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-41a8751 e-con-full e-flex e-con e-child\" data-id=\"41a8751\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ce4db5a elementor-widget elementor-widget-text-editor\" data-id=\"ce4db5a\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h5>Check the status of an order<\/h5>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b930a88 e-flex e-con-boxed e-con e-parent\" data-id=\"b930a88\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-3785c55 e-con-full e-flex e-con e-child\" data-id=\"3785c55\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-31b7bd7 elementor-widget elementor-widget-text-editor\" data-id=\"31b7bd7\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>A voicebot can quickly and effectively inform customers who want to know the location of their orders, saving your customer service team valuable time and providing a much more efficient way to obtain order tracking information. When connected to the appropriate systems, the voicebot can change delivery times, addresses, or cancel the order.<\/p><p><strong>Fountain:<\/strong> <a href=\"https:\/\/www.cm.com\/blog\/chatbot-examples-customer-experiences\/\">Chatbots<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2738e90 e-flex e-con-boxed e-con e-parent\" data-id=\"2738e90\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-faa64ed e-con-full e-flex e-con e-child\" data-id=\"faa64ed\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7718ee3 elementor-widget elementor-widget-text-editor\" data-id=\"7718ee3\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3>#We invite you to read our blog post\u00a0<a href=\"https:\/\/www1.ikono.co\/call_center_y_su_compromiso_de_generar_valor\/\" target=\"_blank\" rel=\"noopener\">\u00abCall Centers and their commitment to generating value for the Brand<\/a>\u00bb<\/h3>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-798928a e-flex e-con-boxed e-con e-parent\" data-id=\"798928a\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-628316c e-con-full e-flex e-con e-child\" data-id=\"628316c\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1954d60 elementor-share-buttons--view-icon-text elementor-share-buttons--skin-gradient elementor-share-buttons--shape-square elementor-grid-0 elementor-share-buttons--color-official elementor-widget elementor-widget-share-buttons\" data-id=\"1954d60\" data-element_type=\"widget\" data-widget_type=\"share-buttons.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-grid\" role=\"list\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-grid-item\" role=\"listitem\">\n\t\t\t\t\t\t<div class=\"elementor-share-btn elementor-share-btn_facebook\" role=\"button\" tabindex=\"0\" aria-label=\"Share on facebook\" data-no-translation-aria-label=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-share-btn__icon\">\n\t\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fab-facebook\" viewbox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M504 256C504 119 393 8 256 8S8 119 8 256c0 123.78 90.69 226.38 209.25 245V327.69h-63V256h63v-54.64c0-62.15 37-96.48 93.67-96.48 27.14 0 55.52 4.84 55.52 4.84v61h-31.28c-30.8 0-40.41 19.12-40.41 38.73V256h68.78l-11 71.69h-57.78V501C413.31 482.38 504 379.78 504 256z\"><\/path><\/svg>\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-share-btn__text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-share-btn__title\">\n\t\t\t\t\t\t\t\t\t\tFacebook\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-grid-item\" role=\"listitem\">\n\t\t\t\t\t\t<div class=\"elementor-share-btn elementor-share-btn_linkedin\" role=\"button\" tabindex=\"0\" aria-label=\"Share on linkedin\" data-no-translation-aria-label=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-share-btn__icon\">\n\t\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fab-linkedin\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 32H31.9C14.3 32 0 46.5 0 64.3v383.4C0 465.5 14.3 480 31.9 480H416c17.6 0 32-14.5 32-32.3V64.3c0-17.8-14.4-32.3-32-32.3zM135.4 416H69V202.2h66.5V416zm-33.2-243c-21.3 0-38.5-17.3-38.5-38.5S80.9 96 102.2 96c21.2 0 38.5 17.3 38.5 38.5 0 21.3-17.2 38.5-38.5 38.5zm282.1 243h-66.4V312c0-24.8-.5-56.7-34.5-56.7-34.6 0-39.9 27-39.9 54.9V416h-66.4V202.2h63.7v29.2h.9c8.9-16.8 30.6-34.5 62.9-34.5 67.2 0 79.7 44.3 79.7 101.9V416z\"><\/path><\/svg>\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-share-btn__text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-share-btn__title\">\n\t\t\t\t\t\t\t\t\t\tLinkedIn\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-grid-item\" role=\"listitem\">\n\t\t\t\t\t\t<div class=\"elementor-share-btn elementor-share-btn_whatsapp\" role=\"button\" tabindex=\"0\" aria-label=\"Share on whatsapp\" data-no-translation-aria-label=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-share-btn__icon\">\n\t\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fab-whatsapp\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M380.9 97.1C339 55.1 283.2 32 223.9 32c-122.4 0-222 99.6-222 222 0 39.1 10.2 77.3 29.6 111L0 480l117.7-30.9c32.4 17.7 68.9 27 106.1 27h.1c122.3 0 224.1-99.6 224.1-222 0-59.3-25.2-115-67.1-157zm-157 341.6c-33.2 0-65.7-8.9-94-25.7l-6.7-4-69.8 18.3L72 359.2l-4.4-7c-18.5-29.4-28.2-63.3-28.2-98.2 0-101.7 82.8-184.5 184.6-184.5 49.3 0 95.6 19.2 130.4 54.1 34.8 34.9 56.2 81.2 56.1 130.5 0 101.8-84.9 184.6-186.6 184.6zm101.2-138.2c-5.5-2.8-32.8-16.2-37.9-18-5.1-1.9-8.8-2.8-12.5 2.8-3.7 5.6-14.3 18-17.6 21.8-3.2 3.7-6.5 4.2-12 1.4-32.6-16.3-54-29.1-75.5-66-5.7-9.8 5.7-9.1 16.3-30.3 1.8-3.7.9-6.9-.5-9.7-1.4-2.8-12.5-30.1-17.1-41.2-4.5-10.8-9.1-9.3-12.5-9.5-3.2-.2-6.9-.2-10.6-.2-3.7 0-9.7 1.4-14.8 6.9-5.1 5.6-19.4 19-19.4 46.3 0 27.3 19.9 53.7 22.6 57.4 2.8 3.7 39.1 59.7 94.8 83.8 35.2 15.2 49 16.5 66.6 13.9 10.7-1.6 32.8-13.4 37.4-26.4 4.6-13 4.6-24.1 3.2-26.4-1.3-2.5-5-3.9-10.5-6.6z\"><\/path><\/svg>\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-share-btn__text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-share-btn__title\">\n\t\t\t\t\t\t\t\t\t\tWhatsApp\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-grid-item\" role=\"listitem\">\n\t\t\t\t\t\t<div class=\"elementor-share-btn elementor-share-btn_email\" role=\"button\" tabindex=\"0\" aria-label=\"Share on email\" data-no-translation-aria-label=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-share-btn__icon\">\n\t\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-envelope\" viewbox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M502.3 190.8c3.9-3.1 9.7-.2 9.7 4.7V400c0 26.5-21.5 48-48 48H48c-26.5 0-48-21.5-48-48V195.6c0-5 5.7-7.8 9.7-4.7 22.4 17.4 52.1 39.5 154.1 113.6 21.1 15.4 56.7 47.8 92.2 47.6 35.7.3 72-32.8 92.3-47.6 102-74.1 131.6-96.3 154-113.7zM256 320c23.2.4 56.6-29.2 73.4-41.4 132.7-96.3 142.8-104.7 173.4-128.7 5.8-4.5 9.2-11.5 9.2-18.9v-19c0-26.5-21.5-48-48-48H48C21.5 64 0 85.5 0 112v19c0 7.4 3.4 14.3 9.2 18.9 30.6 23.9 40.7 32.4 173.4 128.7 16.8 12.2 50.2 41.8 73.4 41.4z\"><\/path><\/svg>\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-share-btn__text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-share-btn__title\">\n\t\t\t\t\t\t\t\t\t\tE-mail\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-de86bf0 e-flex e-con-boxed e-con e-parent\" data-id=\"de86bf0\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-7901e42 e-con-full e-flex e-con e-child\" data-id=\"7901e42\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-2f5af3c e-con-full e-flex e-con e-child\" data-id=\"2f5af3c\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-2a8dccf e-grid e-con-boxed e-con e-child\" data-id=\"2a8dccf\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9818e93 elementor-widget elementor-widget-heading\" data-id=\"9818e93\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Learn about our Corporate Solutions<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cce6aef elementor-widget elementor-widget-text-editor\" data-id=\"cce6aef\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Learn about the IP telephony, multi-agent chat, and mass text and voice messaging solutions for your business.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4cb41c3 elementor-align-center elementor-widget elementor-widget-button\" data-id=\"4cb41c3\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/ikono.co\/en_us\/contactanos\/\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Click here<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4d8ba9e e-flex e-con-boxed e-con e-parent\" data-id=\"4d8ba9e\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-074e84c e-con-full e-flex e-con e-child\" data-id=\"074e84c\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-dc4bec1 elementor-grid-3 elementor-grid-tablet-2 elementor-grid-mobile-1 elementor-posts--thumbnail-top elementor-card-shadow-yes elementor-posts__hover-gradient elementor-widget elementor-widget-posts\" data-id=\"dc4bec1\" data-element_type=\"widget\" data-settings=\"{&quot;cards_row_gap&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:17,&quot;sizes&quot;:[]},&quot;pagination_type&quot;:&quot;numbers&quot;,&quot;cards_columns&quot;:&quot;3&quot;,&quot;cards_columns_tablet&quot;:&quot;2&quot;,&quot;cards_columns_mobile&quot;:&quot;1&quot;,&quot;cards_row_gap_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;cards_row_gap_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\" data-widget_type=\"posts.cards\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-posts-container elementor-posts elementor-posts--skin-cards elementor-grid\" role=\"list\">\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-67046 post type-post status-publish format-standard has-post-thumbnail hentry category-experiencia_clientes category-mensajeria_masiva category-servicio_al_cliente category-tecnologia tag-comunicacion tag-innovacion tag-tecnologia\" role=\"listitem\">\n\t\t\t<div class=\"elementor-post__card\">\n\t\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/ikono.co\/en_us\/mensajeria-masiva-b2b-campanas-efectivas\/\" tabindex=\"-1\" ><div class=\"elementor-post__thumbnail\"><img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"208\" src=\"https:\/\/ikono.co\/wp-content\/uploads\/Banner-Articulo-30-01-1-Como-usar-mensajeria-masiva-300x208.jpg\" class=\"attachment-medium size-medium wp-image-67091\" alt=\"\" srcset=\"https:\/\/ikono.co\/wp-content\/uploads\/Banner-Articulo-30-01-1-Como-usar-mensajeria-masiva-300x208.jpg 300w, https:\/\/ikono.co\/wp-content\/uploads\/Banner-Articulo-30-01-1-Como-usar-mensajeria-masiva-1024x711.jpg 1024w, https:\/\/ikono.co\/wp-content\/uploads\/Banner-Articulo-30-01-1-Como-usar-mensajeria-masiva-768x533.jpg 768w, https:\/\/ikono.co\/wp-content\/uploads\/Banner-Articulo-30-01-1-Como-usar-mensajeria-masiva-18x12.jpg 18w, https:\/\/ikono.co\/wp-content\/uploads\/Banner-Articulo-30-01-1-Como-usar-mensajeria-masiva.jpg 1080w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/div><\/a>\n\t\t\t\t<div class=\"elementor-post__badge\">Customer Experience<\/div>\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h3 class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/ikono.co\/en_us\/mensajeria-masiva-b2b-campanas-efectivas\/\" >\n\t\t\t\tC\u00f3mo usar mensajer\u00eda masiva B2B para crear campa\u00f1as efectivas\t\t\t<\/a>\n\t\t<\/h3>\n\t\t\n\t\t<a class=\"elementor-post__read-more\" href=\"https:\/\/ikono.co\/en_us\/mensajeria-masiva-b2b-campanas-efectivas\/\" aria-label=\"Read more about C\u00f3mo usar mensajer\u00eda masiva B2B para crear campa\u00f1as efectivas\" tabindex=\"-1\" >\n\t\t\tRead more ...\t\t<\/a>\n\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-post__meta-data\">\n\t\t\t\t\t<span class=\"elementor-post-author\">\n\t\t\tiKono Communications\t\t<\/span>\n\t\t\t\t<span class=\"elementor-post-date\">\n\t\t\t30 January, 2026\t\t<\/span>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/article>\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-66998 post type-post status-publish format-standard has-post-thumbnail hentry category-call_center category-chat-center category-comunicacion category-experiencia_clientes category-multiagente category-servicio_al_cliente tag-comunicacion tag-innovacion tag-tecnologia\" role=\"listitem\">\n\t\t\t<div class=\"elementor-post__card\">\n\t\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/ikono.co\/en_us\/metricas-contact-center\/\" tabindex=\"-1\" ><div class=\"elementor-post__thumbnail\"><img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"208\" src=\"https:\/\/ikono.co\/wp-content\/uploads\/Banner-Articulo-23-01-1-Las-metricas-que-todo-Contact-Center-debe-medir-300x208.jpg\" class=\"attachment-medium size-medium wp-image-67079\" alt=\"\" srcset=\"https:\/\/ikono.co\/wp-content\/uploads\/Banner-Articulo-23-01-1-Las-metricas-que-todo-Contact-Center-debe-medir-300x208.jpg 300w, https:\/\/ikono.co\/wp-content\/uploads\/Banner-Articulo-23-01-1-Las-metricas-que-todo-Contact-Center-debe-medir-1024x711.jpg 1024w, https:\/\/ikono.co\/wp-content\/uploads\/Banner-Articulo-23-01-1-Las-metricas-que-todo-Contact-Center-debe-medir-768x533.jpg 768w, https:\/\/ikono.co\/wp-content\/uploads\/Banner-Articulo-23-01-1-Las-metricas-que-todo-Contact-Center-debe-medir-18x12.jpg 18w, https:\/\/ikono.co\/wp-content\/uploads\/Banner-Articulo-23-01-1-Las-metricas-que-todo-Contact-Center-debe-medir.jpg 1080w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/div><\/a>\n\t\t\t\t<div class=\"elementor-post__badge\">Call Center<\/div>\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h3 class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/ikono.co\/en_us\/metricas-contact-center\/\" >\n\t\t\t\tLas m\u00e9tricas de un Contact Center que debes medir para crecer\t\t\t<\/a>\n\t\t<\/h3>\n\t\t\n\t\t<a class=\"elementor-post__read-more\" href=\"https:\/\/ikono.co\/en_us\/metricas-contact-center\/\" aria-label=\"Read more about Las m\u00e9tricas de un Contact Center que debes medir para crecer\" tabindex=\"-1\" >\n\t\t\tRead more ...\t\t<\/a>\n\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-post__meta-data\">\n\t\t\t\t\t<span class=\"elementor-post-author\">\n\t\t\tiKono Communications\t\t<\/span>\n\t\t\t\t<span class=\"elementor-post-date\">\n\t\t\t23 January, 2026\t\t<\/span>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/article>\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-66987 post type-post status-publish format-standard has-post-thumbnail hentry category-call_center category-chat-center category-comunicacion category-experiencia_clientes category-multiagente category-servicio_al_cliente category-tecnologia tag-comunicacion tag-innovacion tag-tecnologia\" role=\"listitem\">\n\t\t\t<div class=\"elementor-post__card\">\n\t\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/ikono.co\/en_us\/reducir-tiempos-espera-call-center\/\" tabindex=\"-1\" ><div class=\"elementor-post__thumbnail\"><img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"208\" src=\"https:\/\/ikono.co\/wp-content\/uploads\/Banner-Articulo-16-01-1-Como-reducir-tiempos-de-espera-en-tu-Call-Center-300x208.jpg\" class=\"attachment-medium size-medium wp-image-67069\" alt=\"\" srcset=\"https:\/\/ikono.co\/wp-content\/uploads\/Banner-Articulo-16-01-1-Como-reducir-tiempos-de-espera-en-tu-Call-Center-300x208.jpg 300w, https:\/\/ikono.co\/wp-content\/uploads\/Banner-Articulo-16-01-1-Como-reducir-tiempos-de-espera-en-tu-Call-Center-1024x711.jpg 1024w, https:\/\/ikono.co\/wp-content\/uploads\/Banner-Articulo-16-01-1-Como-reducir-tiempos-de-espera-en-tu-Call-Center-768x533.jpg 768w, https:\/\/ikono.co\/wp-content\/uploads\/Banner-Articulo-16-01-1-Como-reducir-tiempos-de-espera-en-tu-Call-Center-18x12.jpg 18w, https:\/\/ikono.co\/wp-content\/uploads\/Banner-Articulo-16-01-1-Como-reducir-tiempos-de-espera-en-tu-Call-Center.jpg 1080w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/div><\/a>\n\t\t\t\t<div class=\"elementor-post__badge\">Call Center<\/div>\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h3 class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/ikono.co\/en_us\/reducir-tiempos-espera-call-center\/\" >\n\t\t\t\tC\u00f3mo reducir los tiempos de espera en tu Call Center\t\t\t<\/a>\n\t\t<\/h3>\n\t\t\n\t\t<a class=\"elementor-post__read-more\" href=\"https:\/\/ikono.co\/en_us\/reducir-tiempos-espera-call-center\/\" aria-label=\"Read more about C\u00f3mo reducir los tiempos de espera en tu Call Center\" tabindex=\"-1\" >\n\t\t\tRead more ...\t\t<\/a>\n\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-post__meta-data\">\n\t\t\t\t\t<span class=\"elementor-post-author\">\n\t\t\tiKono Communications\t\t<\/span>\n\t\t\t\t<span class=\"elementor-post-date\">\n\t\t\t16 January, 2026\t\t<\/span>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/article>\n\t\t\t\t<\/div>\n\t\t\n\t\t\t\t<div class=\"e-load-more-anchor\" data-page=\"1\" data-max-page=\"45\" data-next-page=\"https:\/\/ikono.co\/en_us\/wp-json\/wp\/v2\/posts\/61596\/page\/2\/\"><\/div>\n\t\t\t\t<nav class=\"elementor-pagination\" aria-label=\"Pagination\">\n\t\t\t<span aria-current=\"page\" class=\"page-numbers current\"><span class=\"elementor-screen-only\">Page<\/span>1<\/span>\n<a class=\"page-numbers\" href=\"https:\/\/ikono.co\/en_us\/wp-json\/wp\/v2\/posts\/61596\/page\/2\/\"><span class=\"elementor-screen-only\">Page<\/span>2<\/a>\n<a class=\"page-numbers\" href=\"https:\/\/ikono.co\/en_us\/wp-json\/wp\/v2\/posts\/61596\/page\/3\/\"><span class=\"elementor-screen-only\">Page<\/span>3<\/a>\n<a class=\"page-numbers\" href=\"https:\/\/ikono.co\/en_us\/wp-json\/wp\/v2\/posts\/61596\/page\/4\/\"><span class=\"elementor-screen-only\">Page<\/span>4<\/a>\n<a class=\"page-numbers\" href=\"https:\/\/ikono.co\/en_us\/wp-json\/wp\/v2\/posts\/61596\/page\/5\/\"><span class=\"elementor-screen-only\">Page<\/span>5<\/a>\t\t<\/nav>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>5 clases de chatbots para una gran experiencia del cliente La gente utiliza los chatbots por varias razones, siendo la \u00abproductividad\u00bb el principal factor de<\/p>","protected":false},"author":1,"featured_media":61599,"comment_status":"closed","ping_status":"open","sticky":false,"template":"elementor_theme","format":"standard","meta":{"footnotes":""},"categories":[241,227,226,235,223,229,231],"tags":[232,233],"class_list":["post-61596","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-chat-center","category-comunicacion","category-experiencia_clientes","category-innovacion","category-marketing","category-servicio_al_cliente","category-tecnologia","tag-call-center","tag-servicio-al-cliente"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>5 clases de chatbots para una gran experiencia del cliente &#8226; iKono Telecomunicaciones<\/title>\n<meta name=\"description\" content=\"Los chatbots de preguntas frecuentes son eficaces porque permiten a los clientes acceder r\u00e1pidamente a la informaci\u00f3n que necesitan\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/ikono.co\/en_us\/5-clases-de-chatbots-para-una-gran-experiencia-del-cliente\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"5 clases de chatbots para una gran experiencia del cliente &#8226; iKono Telecomunicaciones\" \/>\n<meta property=\"og:description\" content=\"Los chatbots de preguntas frecuentes son eficaces porque permiten a los clientes acceder r\u00e1pidamente a la informaci\u00f3n que necesitan\" \/>\n<meta property=\"og:url\" content=\"https:\/\/ikono.co\/en_us\/5-clases-de-chatbots-para-una-gran-experiencia-del-cliente\/\" \/>\n<meta property=\"og:site_name\" content=\"iKono Telecomunicaciones\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/iKonoTelecomunicaciones\" \/>\n<meta property=\"article:published_time\" content=\"2023-07-13T13:00:34+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-10-02T16:53:49+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/ikono.co\/wp-content\/uploads\/bot-clases2.png\" \/>\n\t<meta property=\"og:image:width\" content=\"2000\" \/>\n\t<meta property=\"og:image:height\" content=\"1335\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Comunicaciones iKono\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Comunicaciones iKono\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"13 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/ikono.co\/5-clases-de-chatbots-para-una-gran-experiencia-del-cliente\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/ikono.co\/5-clases-de-chatbots-para-una-gran-experiencia-del-cliente\/\"},\"author\":{\"name\":\"Comunicaciones iKono\",\"@id\":\"https:\/\/ikono.co\/#\/schema\/person\/89ed850e0d3aed92bcff9aeef836305c\"},\"headline\":\"5 clases de chatbots para una gran experiencia del cliente\",\"datePublished\":\"2023-07-13T13:00:34+00:00\",\"dateModified\":\"2025-10-02T16:53:49+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/ikono.co\/5-clases-de-chatbots-para-una-gran-experiencia-del-cliente\/\"},\"wordCount\":2797,\"publisher\":{\"@id\":\"https:\/\/ikono.co\/#organization\"},\"image\":{\"@id\":\"https:\/\/ikono.co\/5-clases-de-chatbots-para-una-gran-experiencia-del-cliente\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/ikono.co\/wp-content\/uploads\/bot-clases2.png\",\"keywords\":[\"Call Center\",\"Servicio al Cliente\"],\"articleSection\":[\"Chat Center\",\"Comunicaci\u00f3n\",\"Experiencia de Clientes\",\"Innovaci\u00f3n\",\"Marketing\",\"Servicio al Cliente\",\"Tecnolog\u00eda\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/ikono.co\/5-clases-de-chatbots-para-una-gran-experiencia-del-cliente\/\",\"url\":\"https:\/\/ikono.co\/5-clases-de-chatbots-para-una-gran-experiencia-del-cliente\/\",\"name\":\"5 clases de chatbots para una gran experiencia del cliente &#8226; iKono Telecomunicaciones\",\"isPartOf\":{\"@id\":\"https:\/\/ikono.co\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/ikono.co\/5-clases-de-chatbots-para-una-gran-experiencia-del-cliente\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/ikono.co\/5-clases-de-chatbots-para-una-gran-experiencia-del-cliente\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/ikono.co\/wp-content\/uploads\/bot-clases2.png\",\"datePublished\":\"2023-07-13T13:00:34+00:00\",\"dateModified\":\"2025-10-02T16:53:49+00:00\",\"description\":\"Los chatbots de preguntas frecuentes son eficaces porque permiten a los clientes acceder r\u00e1pidamente a la informaci\u00f3n que necesitan\",\"breadcrumb\":{\"@id\":\"https:\/\/ikono.co\/5-clases-de-chatbots-para-una-gran-experiencia-del-cliente\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/ikono.co\/5-clases-de-chatbots-para-una-gran-experiencia-del-cliente\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/ikono.co\/5-clases-de-chatbots-para-una-gran-experiencia-del-cliente\/#primaryimage\",\"url\":\"https:\/\/ikono.co\/wp-content\/uploads\/bot-clases2.png\",\"contentUrl\":\"https:\/\/ikono.co\/wp-content\/uploads\/bot-clases2.png\",\"width\":2000,\"height\":1335},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/ikono.co\/5-clases-de-chatbots-para-una-gran-experiencia-del-cliente\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Inicio\",\"item\":\"https:\/\/ikono.co\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Tecnolog\u00eda\",\"item\":\"https:\/\/ikono.co\/category\/tecnologia\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"5 clases de chatbots para una gran experiencia del cliente\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/ikono.co\/#website\",\"url\":\"https:\/\/ikono.co\/\",\"name\":\"iKono Telecomunicaciones\",\"description\":\"La tranquilidad de estar bien conectado\",\"publisher\":{\"@id\":\"https:\/\/ikono.co\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/ikono.co\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/ikono.co\/#organization\",\"name\":\"iKono Telecomunicaciones\",\"alternateName\":\"iKono\",\"url\":\"https:\/\/ikono.co\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/ikono.co\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/ikono.co\/wp-content\/uploads\/2024\/07\/cropped-Logo-iKono-R-horizontal-color-1.png\",\"contentUrl\":\"https:\/\/ikono.co\/wp-content\/uploads\/2024\/07\/cropped-Logo-iKono-R-horizontal-color-1.png\",\"width\":1500,\"height\":429,\"caption\":\"iKono Telecomunicaciones\"},\"image\":{\"@id\":\"https:\/\/ikono.co\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.facebook.com\/iKonoTelecomunicaciones\"]},{\"@type\":\"Person\",\"@id\":\"https:\/\/ikono.co\/#\/schema\/person\/89ed850e0d3aed92bcff9aeef836305c\",\"name\":\"Comunicaciones iKono\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/ikono.co\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/0a08b7c3de89fecae56d383ee146ec2373b64d6a7bfe2d94c270739f422596dd?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/0a08b7c3de89fecae56d383ee146ec2373b64d6a7bfe2d94c270739f422596dd?s=96&d=mm&r=g\",\"caption\":\"Comunicaciones iKono\"},\"sameAs\":[\"http:\/\/www1.ikono.co\"],\"url\":\"https:\/\/ikono.co\/en_us\/author\/mercadeo\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"5 clases de chatbots para una gran experiencia del cliente &#8226; iKono Telecomunicaciones","description":"Los chatbots de preguntas frecuentes son eficaces porque permiten a los clientes acceder r\u00e1pidamente a la informaci\u00f3n que necesitan","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/ikono.co\/en_us\/5-clases-de-chatbots-para-una-gran-experiencia-del-cliente\/","og_locale":"en_US","og_type":"article","og_title":"5 clases de chatbots para una gran experiencia del cliente &#8226; iKono Telecomunicaciones","og_description":"Los chatbots de preguntas frecuentes son eficaces porque permiten a los clientes acceder r\u00e1pidamente a la informaci\u00f3n que necesitan","og_url":"https:\/\/ikono.co\/en_us\/5-clases-de-chatbots-para-una-gran-experiencia-del-cliente\/","og_site_name":"iKono Telecomunicaciones","article_publisher":"https:\/\/www.facebook.com\/iKonoTelecomunicaciones","article_published_time":"2023-07-13T13:00:34+00:00","article_modified_time":"2025-10-02T16:53:49+00:00","og_image":[{"width":2000,"height":1335,"url":"https:\/\/ikono.co\/wp-content\/uploads\/bot-clases2.png","type":"image\/png"}],"author":"Comunicaciones iKono","twitter_card":"summary_large_image","twitter_misc":{"Written by":"Comunicaciones iKono","Est. reading time":"13 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/ikono.co\/5-clases-de-chatbots-para-una-gran-experiencia-del-cliente\/#article","isPartOf":{"@id":"https:\/\/ikono.co\/5-clases-de-chatbots-para-una-gran-experiencia-del-cliente\/"},"author":{"name":"Comunicaciones iKono","@id":"https:\/\/ikono.co\/#\/schema\/person\/89ed850e0d3aed92bcff9aeef836305c"},"headline":"5 clases de chatbots para una gran experiencia del cliente","datePublished":"2023-07-13T13:00:34+00:00","dateModified":"2025-10-02T16:53:49+00:00","mainEntityOfPage":{"@id":"https:\/\/ikono.co\/5-clases-de-chatbots-para-una-gran-experiencia-del-cliente\/"},"wordCount":2797,"publisher":{"@id":"https:\/\/ikono.co\/#organization"},"image":{"@id":"https:\/\/ikono.co\/5-clases-de-chatbots-para-una-gran-experiencia-del-cliente\/#primaryimage"},"thumbnailUrl":"https:\/\/ikono.co\/wp-content\/uploads\/bot-clases2.png","keywords":["Call Center","Servicio al Cliente"],"articleSection":["Chat Center","Comunicaci\u00f3n","Experiencia de Clientes","Innovaci\u00f3n","Marketing","Servicio al Cliente","Tecnolog\u00eda"],"inLanguage":"en-US"},{"@type":"WebPage","@id":"https:\/\/ikono.co\/5-clases-de-chatbots-para-una-gran-experiencia-del-cliente\/","url":"https:\/\/ikono.co\/5-clases-de-chatbots-para-una-gran-experiencia-del-cliente\/","name":"5 clases de chatbots para una gran experiencia del cliente &#8226; iKono Telecomunicaciones","isPartOf":{"@id":"https:\/\/ikono.co\/#website"},"primaryImageOfPage":{"@id":"https:\/\/ikono.co\/5-clases-de-chatbots-para-una-gran-experiencia-del-cliente\/#primaryimage"},"image":{"@id":"https:\/\/ikono.co\/5-clases-de-chatbots-para-una-gran-experiencia-del-cliente\/#primaryimage"},"thumbnailUrl":"https:\/\/ikono.co\/wp-content\/uploads\/bot-clases2.png","datePublished":"2023-07-13T13:00:34+00:00","dateModified":"2025-10-02T16:53:49+00:00","description":"Los chatbots de preguntas frecuentes son eficaces porque permiten a los clientes acceder r\u00e1pidamente a la informaci\u00f3n que necesitan","breadcrumb":{"@id":"https:\/\/ikono.co\/5-clases-de-chatbots-para-una-gran-experiencia-del-cliente\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/ikono.co\/5-clases-de-chatbots-para-una-gran-experiencia-del-cliente\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/ikono.co\/5-clases-de-chatbots-para-una-gran-experiencia-del-cliente\/#primaryimage","url":"https:\/\/ikono.co\/wp-content\/uploads\/bot-clases2.png","contentUrl":"https:\/\/ikono.co\/wp-content\/uploads\/bot-clases2.png","width":2000,"height":1335},{"@type":"BreadcrumbList","@id":"https:\/\/ikono.co\/5-clases-de-chatbots-para-una-gran-experiencia-del-cliente\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Inicio","item":"https:\/\/ikono.co\/"},{"@type":"ListItem","position":2,"name":"Tecnolog\u00eda","item":"https:\/\/ikono.co\/category\/tecnologia\/"},{"@type":"ListItem","position":3,"name":"5 clases de chatbots para una gran experiencia del cliente"}]},{"@type":"WebSite","@id":"https:\/\/ikono.co\/#website","url":"https:\/\/ikono.co\/","name":"iKono Telecommunications","description":"The peace of mind that comes with being well connected","publisher":{"@id":"https:\/\/ikono.co\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/ikono.co\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/ikono.co\/#organization","name":"iKono Telecommunications","alternateName":"iKono","url":"https:\/\/ikono.co\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/ikono.co\/#\/schema\/logo\/image\/","url":"https:\/\/ikono.co\/wp-content\/uploads\/2024\/07\/cropped-Logo-iKono-R-horizontal-color-1.png","contentUrl":"https:\/\/ikono.co\/wp-content\/uploads\/2024\/07\/cropped-Logo-iKono-R-horizontal-color-1.png","width":1500,"height":429,"caption":"iKono Telecomunicaciones"},"image":{"@id":"https:\/\/ikono.co\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/iKonoTelecomunicaciones"]},{"@type":"Person","@id":"https:\/\/ikono.co\/#\/schema\/person\/89ed850e0d3aed92bcff9aeef836305c","name":"iKono Communications","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/ikono.co\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/0a08b7c3de89fecae56d383ee146ec2373b64d6a7bfe2d94c270739f422596dd?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/0a08b7c3de89fecae56d383ee146ec2373b64d6a7bfe2d94c270739f422596dd?s=96&d=mm&r=g","caption":"Comunicaciones iKono"},"sameAs":["http:\/\/www1.ikono.co"],"url":"https:\/\/ikono.co\/en_us\/author\/mercadeo\/"}]}},"_links":{"self":[{"href":"https:\/\/ikono.co\/en_us\/wp-json\/wp\/v2\/posts\/61596","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ikono.co\/en_us\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/ikono.co\/en_us\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/ikono.co\/en_us\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/ikono.co\/en_us\/wp-json\/wp\/v2\/comments?post=61596"}],"version-history":[{"count":10,"href":"https:\/\/ikono.co\/en_us\/wp-json\/wp\/v2\/posts\/61596\/revisions"}],"predecessor-version":[{"id":64248,"href":"https:\/\/ikono.co\/en_us\/wp-json\/wp\/v2\/posts\/61596\/revisions\/64248"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/ikono.co\/en_us\/wp-json\/wp\/v2\/media\/61599"}],"wp:attachment":[{"href":"https:\/\/ikono.co\/en_us\/wp-json\/wp\/v2\/media?parent=61596"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/ikono.co\/en_us\/wp-json\/wp\/v2\/categories?post=61596"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/ikono.co\/en_us\/wp-json\/wp\/v2\/tags?post=61596"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}