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Gone are the days when the only way to communicate with family and friends was through letters and telephone. The times where to access any service from a public or private entity, it was necessary to attend in person, fill out thousands of forms or stand in long lines are no longer going.

Nowadays, it is not even necessary in some cases for a person to be on the other end of the line to solve a problem, just a artificial intelligence programmed to guide us through the entire process and give us a way out, being available 24 hours a day and 7 days a week, without even realizing that the entire conversation we had was with a robot.

Last

The technological leap in communications in recent decades has been so great that today most people have a device with Internet access, on which they have at least one instant communication application installed, through which they cannot They can only communicate through their voice, but also through chats, photos, videos, links, sending documents, among many other functions, which were not possible a couple of decades ago. Thus, it was also not possible to think that an artificial intelligence could replace a real person in a conversation.

This utopia is well supported, given how complex the understanding of communication between human beings is, where not only words and sentences come together, but also emotions, intentions, ideas and imaginations.

Equipping this is not an easy task, and although it is not a new idea, it continues to regenerate and become more and more popular. For example: “The first program that simulated a conversation was ELIZA, created by MIT professor Joseph Weizenbaum in the decade of the 1960. ELIZA “It operated by recognizing key words or phrases to reproduce a response, using those key words from programmed responses creating an illusion of interaction.”

However, it was a mechanized process, which has been perfected, becoming increasingly more intuitive. Thus allowing a technological singularity in society.

The present

Think about bots with artificial intelligence similar to that of the human being, it still seems like a science fiction theme, of which we have cinema as a reference in films like Terminator, Blade Runner and Matrix, where we observe how machines surpass their creators to the point of rebelling and taking control.

Although this fortunately is exclusively part of the cinematographic field, today, artificial intelligences are present in more than one of the activities we carry out daily.

Artificial intelligences are present in multiple daily tasks, the most immediate example is in your smartphone, which has multiple functionalities such as: voice assistants that help you with your web searches or access other applications through a voice command, another type of bot helps you enhance your photos automatically, while another analyzes your internet searches to offer you a more personalized experience.

There are others that guide us along the best route to avoid traffic, and others that answer us automatically when we contact a business to request a product or service, they show us the catalog, they guide us to choose the best option, they guide us in the purchase process automatically, and if necessary, they transfer us to a specialized agent to attend to our requests. What a few years ago could be considered science fiction is today a reality.

The future

Kai-fu-lee Taiwanese computer scientist, developer of a continuous, speaker-independent speech recognition system, predicts that: “For the 2041 The advance of artificial intelligence will allow, for example, in medicine to increase precision, to such an extent that doctors will dedicate themselves to validating the diagnoses that software will carry out.” He also explains that: “Innovation in robots will allow mundane household tasks, in addition to cleaning and other chores, to stop being human problems.”

It also states that: “To 2035 “Those companies that incorporate artificial intelligence into their business model will see an increase in profits around 38%.” In the future, knowing about bots and how to use them can help you have a personalized experience and more pleasant for the user.

Currently, it can be considered as one of the marketing strategies more effective, apart from helping to optimize operations to provide better customer service.

He artificial intelligence development (bots), to facilitate interactions between human beings, is in continuous development and without a doubt, these types of improvements are making these technologies increasingly intelligent, to the point that in the future they will not only dominate the subject of communications, but all areas of the daily routine, making our lives easier.